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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Theresa Slominski — Finance and Office Manager <br /> John Dietz—Chair <br /> Al Nadeau— Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> October 8, 2013 6.1 <br /> SUBJECT: <br /> Staff Update <br /> DISCUSSION: <br /> We had 2,266 credit card payment transactions in September, compared to 2,206 in August. The <br /> fee for September should be $5,098.50. We will probably see an increase in payments next <br /> month before the Cold Weather Rule becomes effective. <br /> Shut-offs are scheduled for October 8th and October 10th (if a second date is necessary.) This <br /> will be the last time to turn customers off and collect payment before the Cold Weather Rule <br /> limits are in place. It is a good chance for the customer to get caught up before the winter season <br /> starts or their past due amount could potentially increase significantly during that Cold Weather <br /> Rule season. <br /> Customer Service Week is October 6th through October 12`h. It is a week every year that the staff <br /> providing customer service are rewarded and thanked for their dedicated service to our <br /> customers. To show our appreciation of them, lunch will be provided on Wednesday and tokens <br /> of appreciation will be distributed. Please take a moment to thank them for their service to our <br /> customers. <br /> The four staff that went to the NISC conference came back very excited about the software <br /> conversion and even more confident that we made the right decision in our selection. The <br /> company does a phenomenal job of listening to the customers and meeting their needs. Initially, <br /> there will be many efficiencies that will be realized for customer accounts and accounting <br /> processes. Futuristically, we are definitely with a software company that we can grow "into' as <br /> they have the technology already in place for many things we want to do with customer meter <br /> interaction, mapping capabilities, outage management, and more. <br /> IOPEAED • <br /> R/'3 Page 1 of 2 INATUREI <br /> Reliable Provider POWERED To S eRVE <br /> 123 <br />