5.2. ERMUSR 10-08-2013 - Laserfiche WebLink

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Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: Elk River Municipal Utilities Commission Troy Adams, P.E. — General Manager John Dietz—Chair Daryl Thompson — Vice Chair Al Nadeau—Trustee MEETING DATE: AGENDA ITEM NUMBER: October 8, 2013 5.2 SUBJECT: Resolution recognizing NATIONAL CUSTOMER SERVICE WEEK, October 6— 12, 2013 BACKGROUND: In 1992 the Congress, by Senate joint resolution, designated the first week of October of 1992 as National Customer Service Week and requested the President issue a proclamation in support. On October 8, 1992, President George Bush issued Proclamation 6485 recognizing National Customer Service Week the first week of October 1992. In President Bush's proclamation he notes "A businesses [sic] will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction..." DISCUSSION: Elk River Municipal Utilities mission statement specifies: To provide our customers with safe, reliable, cost effective and quality long term electric and water utility service. To communicate and educate our customers in the use of utility services,programs, policies, and future plans. These products and services will be provided in an environmentally and financially responsible manner. To be successful in our mission to our customers, it is essential that ERMU provide excellent customer service while providing safe, reliable, and cost effective utility services. It has been a focus of management for the past 5 years to celebrate our staff's commitment to providing excellent customer service. Management has encouraged staff to take initiative and lead in the effort to provide excellent customer service. And given the opportunity, our employees have time and time again contributed ideas and taken investment in ERMU. R�(1�1- [POWERED 11 I-3 Page 1 of 2 NATUR Reliable Public P O W E R E D T o S E R V E 42