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CASE' MAHON CCA <br /> 19631 Lowell Street NW <br /> Elk River,Minnesota 55330 <br /> (763)241-3970 <br /> caseymahon @msn.com <br /> Mr. Calvin Portner <br /> Administrator <br /> City of Elk River <br /> 13065 Orono Parkway <br /> Elk River,MN 55330 <br /> Dear Mr.Portner, <br /> To start out this is a positive and appreciative letter regarding one Superintendent and six City of Elk <br /> River Street's Department employees. I had hoped to speak to you,the Mayor and the City Council <br /> directly;however, as July 1 will be my first day with a new employer(located in Columbia Heights)I do <br /> not expect I will be able to attend this coming Monday's meeting. <br /> For nearly the past four years I tried to fix a significant water run-off issue from Lowell Street on to <br /> several sections of my property. Every time a storm occurred,the run-off would result in significant <br /> damage to my lawn,up to and including holes two feet deep and washing away newly seeded lawn. I <br /> cannot even imagine how many hours as well as dollars I spent trying to fix this problem, including <br /> purchasing nearly 200 feet of sod. <br /> I did not consider this to be an issue of government(even though a slight portion may very well be city <br /> property),but I decided to call Superintendent of Streets Mark Thompson for advice. Mr.Thompson <br /> came to my house that afternoon and after surveying the site said he might have an idea that would work. <br /> Several days later he called and said a crew would be out the following day, and they were on site at 8 <br /> a.m. I was shocked that they brought a front-end loader as well as a truck with I believe a mixture of <br /> clay,topsoil and some form of experimental grass seed. The crew of Mike Zappa,Denny Toth,Matt <br /> Miske and summer staff member Garrett Ott were superb,not only in their work,but also their customer <br /> service responses. I believe they had the job done in about an hour; since that time grass is growing,but <br /> most importantly there is no run-off and there is no damage. <br /> As a government employee for more than 35 years(federal, state, county and city levels),I know all too <br /> well that some members of the public would rather beat up then applaud government entities. I am of the <br /> latter, especially as it relates to Mr. Thompson. I did not expect the work performed and more so he said <br /> there was no cost to me. He exhibited what I consider to be among the best customer service skills I have <br /> come across,not only with the City of Elk River,but any government agency. Mr.Thompson and his <br /> crew fixed a significant problem and in doing so created greater good will. Please acknowledge all six of <br /> these individuals publicly at your July 1 City Council meeting and by posting this letter in their records. <br /> Thank you. <br /> Sincerely, <br /> Ca ey Mahon Courtesy Copy:Mayor John Dietz <br />