Laserfiche WebLink
P~ione: 7b3.441.2020 <br />Fax: 7b3.441.8~99 <br />Nay 7, Zo~~ <br />To; Ells River Municipal Utilities commission <br />John Dietz <br />Jerry Gux~nphrey <br />Daryl Thompson <br />From; Theresa Slominski <br />Re; Request for reconnect methods of payment change <br />~n Apri1 we had to shut-off electric services to i 44 customer s fo~• non-payment of their <br />utility bills. The cold weather rule protections expired on April 15`x' and we did shut-offs <br />on Apri120#h azad April 21 S~. ~f those i 44 shut-offs, ~ 4 still remain shut-off due to <br />foreclosure or abandonment situations. Of those turned back on, we had 15 people whose <br />checkslaccount withdrawals came back from the banl~ as NSF April 2b~~' - April ~8~1~. <br />Those customers were then disconnected again and requi~•ed to make payment with cash <br />or money order only before being turned back on, This is a typical scenario in dealing <br />with the customers who are shut-off, <br />with floe implementatioza of. credit cards soon to come, ~ would life to consider requiring <br />payment methods to be turned back on to only include cash, money order, or credit card. <br />These methods are all guara~ateed payment, versus a chance payment that requires more <br />time and resources to accomplish the same end. Cash a.nd n1o~.aey order only seems too <br />limiting but Z believe that including credit cards provides sufficient options to pay their <br />bill and still offer protections to ERM~U. <br />