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i=,- <br />Elk River <br />Municipal Utilities <br />AMI Communication Timeline <br />Introduction to AMI (November 2023 — December 2023) <br />November 2023 <br />• AMI Project FAQ Page: A dedicated FAQ page for the AMI project was launched on ERMU's <br />website with continuous updates provided throughout the project. <br />• Customer Notification: All customers received a one-third sheet insert introducing AMI with <br />their November billing statement. <br />• Newsletter and Social Media: <br />o Introductory AMI information was shared in ERMU's monthly e-newsletter, The <br />Connector. <br />o A social media post on November 1 introduced AMI to customers via Linkedln, <br />Facebook, Instagram, and Twitter. <br />December 2023 <br />• The Current Newsletter: Introductory AMI information was included in the winter edition of The <br />Current, distributed with customers' December billing statements. <br />• Social Media Post: A follow-up post on December 4 directed customers to The Current for more <br />details. <br />AMI Installation Updates (March 2024 — November 2024) <br />March 2024 <br />• The Current Newsletter: An AMI installation update was included in the spring edition of The <br />Current and distributed with customers' March billing statements. <br />• Social Media Post: A March 4 post directed customers to The Current for more information. <br />May 2024 <br />• Appointment Letters: Water meter installation appointment letters were mailed to customers in <br />stages beginning May 3. <br />119 <br />