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3.5. Medical Review Officer (MRO) - Medtox shall arrange for Medical <br />Review Officers to independently review drug test results received from <br />the testing laboratory and report results to the member. The MRO shall <br />protect employees from false-positive results due to collection or chain-of- <br />custody difficulties, technical inaccuracies, or drug interactions. The <br />MRO should ensure that no legitimate medical use of drugs gets reported <br />to the member as an unacceptable positive result. Before reporting a <br />positive result to the member, the MRO shall give the individual an <br />opportunity to discuss the test result. The Medical Review Officers shall <br />be licensed physicians. Medical Review Officer services shall include but <br />not be limited to the following functions: <br />3.5.1. Receive and review test results from the laboratory. <br />3.5.2. Review certified copies of chain of custody forms <br />3.5.3. Report negative results to designated member personnel. <br />3.5.4. Interpret positive results. <br />3.5.5. Conduct confidential medical interviews with positive tested <br />individuals. <br />3.5.6. Consult with collection site and laboratory personnel. <br />3.5.7. Request quantitative results, if needed. <br />3.5.8. Order analysis of split specimen, if requested. <br />3.5.9. Determine whether positive tests are the result of prescribed or <br />illicit drugs. <br />3.5.10. Report results of verified positive tests to designated member <br />5 <br />