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The following are some of the highlights and accomplishments from the departments of Elk <br />River Municipal Utilities during 2009. <br />ADMINISTRATION -Theresa Slominski -Finance Director /Office Manager <br />1. Actively supported and participated in Minnesota Municipal Utility Association <br />(MMUA) and American Public Power Association (APPA) with industry and energy <br />policy issues. <br />2. Ongoing review of policy and procedure. <br />3. Remained active in Energy City activities including Project Conserve. <br />4. Successfully manage customer needs, monthly billing, and collections. Customer <br />monthly billing included approximately 9,170 electric, 4,467 water, 4,452 sewer, and <br />6,751 garbage/organics accounts. Continued focus on providing excellent customer <br />service. <br />5. Continued focus on minimizing write-offs through our recently adopted Customer <br />Deposit Policy and through legal means when necessary. <br />6. Rebated $139,393 to customers that participated in the Conservation Improvement <br />Programs (CIP) in 2009. Of these rebates, $109,605 was reimbursed by Great River <br />Energy. Rebates were paid out on 2,369 CFL's; 144 AC tune-ups; 40 energy star air <br />conditioners; 11 heat pumps; 88 energy star dishwashers; 86 energy star refrigerators; <br />101 energy star clothes washers; 100 AC trees; 10 lighting; 1 motor; 2 VFD; 1 HVAC; <br />compressed air; and 5 custom rebates. <br />TECHNICAL SERVICES -Wade Lovelette -Technical Services Superintendent <br />1. Increased security system accounts from 653 to 749, a 14.7% growth. This is double the <br />percent growth from a year ago. <br />2. Added approximately 93 new or upgraded radio controllers for Off-Peak and Cycled AC <br />customers. ERMU remotely controls over 1,300 customer loads to help reduce wholesale <br />power costs and customer utility bills. They consist of approximately 178 energy storage <br />water heaters, 167 dual fuel heating systems, and 1048 cycled air conditioners. <br />3. Continued meter conversion with installation of approximately 800 electronic radio read <br />meters. <br />4. Continued electric and water mapping. <br />