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COMMITMENT TO CUSTOMER SERVICE <br />(Internal and external) <br />1, Shows diplomacy, respect and sensitivity in <br />dealing with citizens and customers, <br />2, Demonstrates care and concel~~ about <br />the quality of service to citizens and customers <br />3. Responds to citizens a~ad custon~e~•s <br />in a timely and appropriate manner. <br />~. <br />4. Maintains good working relationship with <br />citizens and customers. <br />5, Views complaints as an opportunity to <br />creatively solve issues and responds with <br />composure to criticism andlor complaints, <br />Comments: <br />