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Elk River <br />Municipal Utilities <br />13069 Orono Parkway • PO. Box 430 <br />Elk River, MN 55330-0430 <br />January 8, 2010 <br />To: Elk River Municipal Utilities commission <br />John Dietz <br />Jerry Gumphrey <br />Daryl Thompson <br />From: Theresa Slominski <br />Re: Staff Update -Office <br />Phone: 763.441.2020 <br />Fax: 763.441.8099 <br />We are still getting some feedback on the eco-envelopes, and it is pretty even right now <br />with the positive and negative comments received. The negative issues this past month <br />were complaints of the glue not sealing, and we had the post office destroy a few pieces <br />of mail when they jammed in their machines. We are continuing to monitor this. <br />We completed our inventory counts of the water and electric departments at the end of <br />December. They went well and we have already noticed improved streamlining of the <br />process over last year. An auditor from Abdo, Eick, and Meyers was onsite for a few <br />hours to observe the process and perform some test counts of his own. <br />Focusing on the audit and researching credit card implementation will keep me busy for <br />the next few months. Staff will be having the rescheduled Customer Service Training on <br />January 13`h and Harassment Training with the City on January 14`x'. <br />