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4.4. ERMUSR 11-17-2009
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4.4. ERMUSR 11-17-2009
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11/18/2009 2:36:38 PM
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City Government
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ERMUSR
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11/17/2009
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Memo to Commission <br />After-Hours Electric Reconnects <br />Page 2 <br />Also to note, Buffalo doesn't collect any money during after-hours reconnects. They are still <br />providing the service, but the customer must make the payment at the office prior to the close of <br />the business day. This eliminates many potential issues, but doesn't address all potential <br />situations for liability. <br />Because this service is provided by the majority of utilities, it is important for competitive <br />business reasons to provide the same service. Also, it is not fair to the rate payers to subsidize <br />this service to those customers who do not use it. Staff recommends the Utilities provide after- <br />hours electric reconnects and increase the service charge to $150 per after-hours reconnect. <br />
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