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90% <br /> <br />Response Time <br /> <br />Reliability <br /> <br />20 <br /> <br /> 16 <br />~ 14 <br /> i <br /> <br />n 12 <br /> <br />U <br /> t 10 <br />~ 8 <br /> 6 <br /> 4~--- <br /> <br />2 <br />04- <br /> <br />'1992 '1993 '1994 '1995 <br /> <br />BLS <br /> <br />1 ALS <br /> <br />Linear <br />(ALS) <br /> <br />--- Linear <br /> (BLS) <br /> <br /> <br />