6.1. ERMUSR 08-11-2009 - Laserfiche WebLink

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J Elk River -~ Municipal Utilities 13069 Orono Parkway • P.O. Box 430 Elk River, MN 55330-0430 Aug 7, 2009 To: Elk River Municipal Utilities commission John Dietz Jerry Gumphrey Daryl Thompson From: Theresa Slominski Re: Staff Update -Office Phone: 763.441.2020 Fax: 763.441.8099 The PCA accumulated charges from Connexus are $209,641.94. A spreadsheet showing their accumulations is attached. (July's PCA number we have not yet been invoiced for, but we have been given notification of the dollar amount we will be invoiced for.) I have also included the PCAs from 2008 for reference. GRE's dispatch office currently answers phones for us during the hours when we are not open, 4:30pm to 8:OOam, and we roll the phones to their dispatch office to handle this. During business hours, office staff will answer phones and assist walk-in customers at the counter. The only time office staff currently meets as a group is the morning following the commission meetings for an update. At these meetings, we have someone from the plant come down and help answer phones and help assist the walk-in customers (and usually office staff is still pulled from the meeting to help at some point.) We have tried to discuss office items at the end of these meetings, as much as time would allow. Staff needs to meet more regularly than this, with time and an agenda that allows us to discuss office items. In order to have a meeting with staff in the office where everyone can participate, I have worked out an arrangement with GRE to roll the phones forward on Thursday mornings at 8:30 instead of 8:00. GRE will take messages for us to follow up on, or if the customer prefers, they may call back at 8:30. We will still have to accommodate walk-in customers, but it will be a better scenario than what we currently have. I am sure that you can appreciate the need for staff to meet, and I feel this is an adequate compromise to still have a live person answer the phone to assist our customers.