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To the general manager or whom it may concern: <br />My name is William Wimmer and I am a pharmacist at Goodrich Pharmacy in Elk <br />River. On the morning of Saturday the 13`h upon opening the pharmacy in the Riverway <br />clinic building the alarm system malfunction and the alarms went off. I was able to <br />contact the dispatch people and luckily the police did not have to come out. Your <br />technician Rick who must be the person to be on call was able to get here in about a half <br />hour. With the alarms going off it was driving me and the patients nuts. Rick got here <br />as soon as he could and replaced my alarm panel. I am very grateful for his help on a <br />Saturday morning and appreciate the service of your company after hours. Thanks again <br />from a happy customer. <br />William Wimmer ,~'" <br />Goodrich Pharmacy <br />1~s~ <br />