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Work Hour Reduction Study <br />March 4, 2009 <br />Page 2 <br />The question remains, what is in the best interest of our customers? Does the perception created <br />by cutting hours outweigh the negative impact it will have on customer service, safety, and <br />reliability? I think not! We need to continue to be the best that we can be. To do so, we need all <br />hands on deck. I cannot justify recommending a cut of any magnitude. While we would like to <br />do our part, I believe we have already done so by cutting two positions -we've just not told <br />anybody about it! <br />There is a general consensus among department heads that there is already more work scheduled <br />than labor hours available to complete the important tasks ahead of us. In support of this <br />consensus, please find for your review, summaries from each of them outlining the impact a <br />reduction in work hours will have on our ability to continue to excel. <br />