5.4. ERMUSR 03-10-2009 - Laserfiche WebLink

Home Browse Search

Elk River Municipal Utilities Policies and Procedures for Water Shut-offs I. Disconnection From Water System Except in emergency situations or as provided in Parts 2 - 5 below, no building shall be disconnected from the water system without the prior written approval of ERMU, and no approval shall be granted to disconnect any building which is occupied or used for any purpose. Requests to disconnect from the water system shall be accompanied by a certification from the owner of the property that the building is vacant and unused for any purpose. 2. If ERMU grants approval for a property to be disconnected from the water service, it shall be shut off at the stop-valve by ERMU personnel. 3. Temporary, emergency disconnections are allowed, provided that ERMU is advised as soon as is practical of the emergency and of the schedule for reconnecting the building to the water system. 4. ERMU may establish fees to review and approve requests to disconnect form the water service, and shall be entitled to recover all of its costs to assist in disconnections, including emergency disconnections as in Part 5 below. II. Notice and Hearing Procedure for Delinquent Accounts. Mail written notice to accounts 30 days delinquent. 2. State that water will be shut-off for non-payment unless the account is brought current or a hearing is requested within 10 days. 3. If a hearing is requested: o hold hearing no sooner than 20 days after request; o written notice to account holder at least 10 days before hearing; o hearing held before ERMU Commission or a committee of the commission or a hearing officer, as determined by the Commission; o hearing board/officer makes findings of facts whether account is delinquent; o if finding made that account is delinquent and shut-off is warranted, sets date for water shut-off.