6.7. ERMUSR 01-13-2009 - Laserfiche WebLink

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Responsible for strategic development, implementation, and coordination of programs including conservation improvement programs (CIP). Directs ERMU and staff in proactive approaches to customer services, reliability, price, community advocacy, environmental stewardship, building consensus through democratic governance, and promoting human resource excellence. Works to continually improve and upgrade the utility service and distribution capabilities in accordance with the one and 5 year budget plan of ERMU in operations and capital. Establishes ERMU rates at mid-point for comparable size Minnesota cities and comparable size cities in adjourning states while maintaining the utility sound financial structure. Reviews and approves the appointment, employment, transfer, or termination of all employees of the utility. Monitors and reviews Department Head performance and takes corrective action when needed. Working with the management team develops subordinates to assume manager's responsibilities in his/her absence. Issues written and oral instructions; assigns duties and responsibilities to ERMU employees, maintains harmony among workers and resolves grievances, and assists subordinates as requested in performing duties. Makes weekly rounds to all departments to obtain feedback of employee concerns and morale issues. Conducts regularly scheduled staff meetings to keep staff and employees aware of current affairs. Responds to and resolves difficult and sensitive customer inquiries and complaints as needed. Seeks new business, develops new markets for our commodities, and continually encourages the most economical utilization of the utilities both for ERMU and its customers. Takes an active role in power purchase contracts ensuring our customers are the main focus by controlling costs and providing the best customer service possible. Serves as a member of various organizational committees. ORGANIZATIONAL RELATIONSHIPS: Reports to the Elk River Municipal Utilities Commission SUPERVISES: Financial Director, Engineering Manager, Line Superintendent, and Water Superintendent. TYPICAL EDUCATION: Bachelor's degree in Engineering, Finance, Business or Public Administration, or a closely related field. TYPICAL EXPERIENCE: Five (5) to ten (10) years experience working in a responsible managerial position in the Utility industry, preferably a multiple electric and water utility company.