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5.3. ERMUSR 10-14-2008
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5.3. ERMUSR 10-14-2008
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12/15/2008 10:51:20 AM
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City Government
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ERMUSR
date
10/14/2008
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Red Flags <br />1. Identifying information presented that is inconsistent with other information the customer <br />provides (example: inconsistent birth dates); <br />2. Identifying information presented that is inconsistent with other sources of information <br />(for instance, an address not matching an address on a credit report); <br />3. Identifying information presented that is the same as information shown on other <br />applications that were found to be fraudulent; <br />4. Identifying information presented that is consistent with fraudulent activity (such as an <br />invalid phone number or fictitious billing address); <br />5. Social security number presented that is the same as one given by another customer; <br />6. An address or phone number presented that is the same as that of another person; <br />7. A person fails to provide complete personal identifying information on an application <br />when reminded to do so (however, by law social security numbers must not be required); <br />and <br />8. A person's identifying information is not consistent with the information that is on file <br />for the customer. <br />D. Suspicious Account Activity or Unusual Use of Account <br />Red Flags <br />1. Change of address for an account followed by a request to change the account holder's <br />name; <br />2. Payments stop on an otherwise consistently up-to-date account; <br />3. Account used in a way that is not consistent with prior use (example: very high activity); <br />4. Mail sent to the account holder is repeatedly returned as undeliverable; <br />5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br />6. Notice to the Utility that an account has unauthorized activity; <br />7. Breach in the Utility's computer system security; and <br />8. Unauthorized access to or use of customer account information. <br />E. Alerts from Others <br />Red Flag <br />L Notice to the Utility from a customer, identity theft victim, law enforcement or other <br />person that it has opened or is maintaining a fraudulent account for a person engaged in <br />Identity Theft. <br />4 <br />
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