5.1. SR 02-24-2003 - Laserfiche WebLink

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SERVING THE NATURAL GAS NEEDS of Elk River since 1960 Please visit our web site at minnegasco. CenterPointEnergy.com for more information. Established Service CenterPoint Energy Minnegasco (formerly Reliant Energy Minnegasco) serves over 5,728 residential and business customers in the City of Elk River with the capacity to serve more. We have invested $6,914,416 in your community over the last 43 years to establish and grow our natural gas distribution system. This infrastructure comprises 763,168 feet of natural gas main, plus 6,912 service lines and meters connecting individual customers. Since we began serving your community in 1960, CenterPoint Energy Minnegasco has paid property and real estate taxes to the City. In 2002, we paid $123,710 of total taxes on our gas distribution system in Elk River. As important as these investments are, we are committed to providing our customers with the high quality service they have come to expect and receive from us. This commitment was recently recognized with an award from J.D. Power and Associates, in which we tied for first place in the Midwest region for residential customer satisfaction among natural gas utilities. Active Corporate Citizenship For more than 130 years, CenterPoint Energy Minnegasco has played an active role in making Minnesota communities' better places to live and work. We support the communities through our chamber of commerce memberships and sponsored events. We also support non-profit organizations that benefit from our expertise, employee volunteer programs and financial support. Our training staff also provides free safety training to local fire departments and emergency personnel upon request. Proven Service Advantages Price (see enclosed Fact Sheet): Wholesale natural gas prices change monthly, but our rates are consistently some of the lowest in the region and nation. For example, we did a two-year comparison using Xcel's and Aquila's residential rates, and their rates averaged five to eight percent more than ours. In addition, their monthly "Customer Charge" continues to be higher than our $5.00 charge. Emergency Response: We have over 400 emergency and construction repair crews and service technicians trained to respond to system related emergency situations in your community. Our service technicians also keep their fully stocked company vehicles at their homes. This policy allows for the quickest response time to any emergency. We are committed to rapid and efficient emergency response and to working cooperatively with local public safety officials. Reliabili~- & Commitment: Our new name reminds us of our commitment to putting the needs of our customers and communities at the "center" of everything we do. Our extensive service and distribution system in your community enables us to provide safe, reliable gas service; and we maintain that infrastructure with regular inspection and maintenance activities that meet or exceed mandated standards. Last year we performed gas leak surveys on 177.15 miles of gas mains and services in Elk River, using the latest infrared equipment. Products & Services: The company offers products and services through its Home Service Plus business including heating, cooling and appliance repair and maintenance plans; locally monitored home security systems; sales of heating and air conditioning equipment; and other home comfort products such as gas fireplaces. CenterPoint Energy Minnegasco also offers energy conservation programs including energy audits, rebate programs, and system design assistance for businesses.