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I. FACILITATED PLANNING <br />'• .Rationale To facilitate employees' understanding and buy-ln on the <br />City's development strategies through facilitated group <br />discussions and decision making. <br />' Content With a facilitator to guide the discussion, clarify decisions, do <br />skills ttainging and follow through on action commitments, the <br />following topics are covered: <br />1. The City's plans and,philosophy about its development <br />' a. City services that can b® provided cost-effectively <br />and equitably, now and in the future <br />b. A City-wide philosophy about customer service <br />' a Review City ordinances and requirements for clarity <br />and consistency with the City's position on growth <br />and. d®velopment <br />F~timated time: 1 day <br />' • 2. Ways to make the Review and Permitting process more <br />consistent and friendly <br />' a. Respond to feedback about the Review process and <br />make improvements if warranted: <br />Estimated time:. 7J2 day <br />I- 3. Assess current communication practices from the customer <br />service perspective <br />' a. Written materials <br />b. Internal teamwork <br />c. Teamwork with the Municipal: Utility <br />' d. The City's plans and philosophy about growth and <br />development. <br />' F~tlmated time: ~ ~Y <br />~~ <br />P~Be ~ <br />