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• RECOMMENDATIONS <br />To address the issues identified in the assessment, the following recommendations are <br />catagorized into three areas: planning, training, and internal teamwork. We believe that <br />solutions should be created by the people who deal with the situation everyday. Their ideas <br />will be more appropriate, there will be consensus on action steps, and there will be more <br />ownership for the solutions that are generated by staff members. Our recommendations <br />therefore are for processes that generate solutions and build skills for the future. <br />1. FACILITATED PI.~~NNING <br />Objective: To address specific concerns identified in the needs assessment, i.e. the <br />philosophical differences about customer service, the need for better <br />communication tools for economic development, and to fine tune the <br />the Review and Permitting processes. <br />Rationale: People closest to the problem are best suited to identify the issues and <br />develop solutions and implementation plans. <br />Facilitation by a neutral party keeps the process on track, provides <br />clarification and resolution of different opinions, and ensures follow <br />through. <br />Cross functional and multi-level participation is recommended. <br />Planning sessions are held at least monthly, on-site or off-site. <br />Content: Three separate planning processes, starting with Behavioral Style <br />Awareness training (see Pg. 8) to facilitate communication. <br />Facilitated Planning process addresses: <br />1) Developing consensus on customer service philosophy for the City <br />2) Responding to input from the business community about ways to <br />improve the Concept Review and Permitting process. <br />3) Communication strategies for better information flow with <br />developers, the Municiple Utility, and among City departments. <br />• page 7 <br />