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<br />Better Business Bureau of Utah <br /> <br />Page 2 of 4 <br /> <br />to resolve disputes through their participation in the following programs: Membership <br />Identification, BBBOnLine. <br /> <br />Customer Experience <br /> <br />Based on BBB files, this company has a satisfactory record with the Bureau. A <br />satisfactory record means a company has been in business for at least 12 months, <br />and properly addressed matters referred by the Bureau. The company does not have an <br />unusual volume of complaints, or any government actions involving its marketplace <br />conduct. The Bureau understands and has no concerns about the company's products, <br />services and type of business. <br /> <br />This location is the headquarters location for this company. <br /> <br />When considering complaint information, please take into account the company's size <br />and volume of transactions, and understand that the nature of complaints and a firm's <br />responses to them are often more important than the number of complaints. <br /> <br />The Bureau processed a total of 415 complaints about this company in the last 36 <br />months, our standard reporting period. Of the total of 415 complaints closed in 36 <br />months, 247 were closed in the last year. <br /> <br />Advertising I$$ye$ <br />Resolved <br />5 - Company addressed the complaint issues. The consumer failed to <br />acknowledge acceptance to the BBB. <br /> <br />(';QnJ:r~~:t;I$$Ye$ <br />Resolved <br />16 - Company resolved the complaint issues. The consumer acknowledged <br />acceptance to the BBB. <br />47 - Company addressed the complaint issues. The consumer failed to <br />acknowledge acceptance to the BBB. <br /> <br />J3iJlingQr (';Qllec,::t;iQrl.I$$ye$ <br />Resolved <br />28 - Company resolved the complaint issues. The consumer acknowledged <br />acceptance to the BBB. <br />64 - Company addressed the complaint issues. The consumer failed to <br />acknowledge acceptance to the BBB. <br /> <br />Sale~_Pr~c,::t;ic,:eI~$Ye$ <br />Resolved <br />28 - Company resolved the complaint issues. The consumer acknowledged <br />acceptance to the BBB. <br />1 - Company offered a partial (less than 100%) settlement which the consumer <br />failed to acknowledge acceptance to the BBB. <br />68 - Company addressed the complaint issues. The consumer failed to <br />acknowledge acceptance to the BBB. <br /> <br />http://www.utah. bbb.org/commonreport.html?bid=4002276&language= 1 <br /> <br />6/20/2007 <br />