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<br />QUALITY ASSURANCE <br /> <br />. <br /> <br />How do you know we're really as good as <br />we say we are? Because we back it in writing, <br />giving you complete peace of mind on the six <br />issues you care about most. <br /> <br />1. <br /> <br />WE'LL <br />MAKE IT <br />LAST <br /> <br />. <br /> <br />We're so confident in our products that we <br />guarantee their continuous performance. <br />Provided that the equipment is continuously <br />covered by our maintenance contract and that it <br />is used in accordance with the manufacturer's <br />specifications, we'll make sure it runs efficiently <br />for a minimum of seven full years. <br /> <br />2 UPTIME <br />. PERFORMANCE <br /> <br />When you choose equipment from DeCoursey <br />Business Group and place it under maintenance <br />contract, we guarantee an average response <br />time of four business hours for emergency <br />sef\'ice calls. <br /> <br />3. <br /> <br />FIXED <br />SERVICE <br />COSTS <br /> <br />. <br /> <br />DeCoursey Business Group protects you from <br />escalating service costs. We guarantee that the <br />cost of your maintenance contract will not <br />increase by more than the Consumer Price <br />Index in your area as long as your maintenance <br />coverage is in force. This guarantee allows you <br />to budget your maintenance expenses accurately. <br /> <br />4 QUALITY <br />. SUPPLIES <br /> <br />DeCoursey Business Group guarantees the best <br />in quality supplies to keep your equipment <br />operating with peak performance. Supply <br />inventories, maintained locally within our six <br />divisions, are l'lliued at more than two million <br />dollars. You have complete assurance of rapid <br />delivery and constant availability oftop grade <br />supply materials that meet the rigid specifications <br />of each manufacturer we represent. <br /> <br />5 TRADE UP <br />. VAWE <br /> <br />We guarantee that the investment you make will <br />be protected_ A significant percentage of your <br />purchase price will be applied whenever you are <br />ready to upgrade to a more sophisticated model. <br />Provided your system is continuously covered <br />by a maintenance contract, your minimum <br />credit will be: <br />Within the first 90 days: <br />90 days to one full year: <br />One year to two years: <br />Two or more years: <br /> <br />100% <br />50% <br />30% <br />20% <br /> <br />6 THE "ULTIMATE" <br />. GUARANTEE <br /> <br />If it breaks, we'll fix it. If it breaks and we can't <br />fix it, we'll replace it at a like or greater l'aIue. <br />You never have to gamble with DeCoursey <br />Business Group. <br />