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<br /> <br />City of Elk River <br />IT Support Assistant <br />Position Description <br /> <br />Department/Division: <br />F1l1ance/ll1forl11atiol1 Tecllnology <br />Pay Grade: I FLSA Statlls: <br />Non-Exelupt <br /> <br />Immediate Sllpervisor: <br />IT rvfanager <br />I Last Updated:. (date) <br />4/2006 <br /> <br />Positions Supervised: <br /> <br />N/i1 <br /> <br />Position Summary <br />Perforlns a \vide 'variety of duties in support of tlle City's con.lputer infrasuucture. I\.ssigtl.ffients \vill <br />incltlde: l1ard\vare and soft\vare installation, soft\vare ttollblesllOOtlllg, sofnvare upgrades, <br />doculnentation, and user sllpport. <br /> <br />Essential Functions <br />1. Pro'vides desktop support for all of tile city's end users. <br />.t\... Il1stalls and supports PC hard\vare includll1g desktop PC's, 11otebook PC's, lTIobile <br />PC's, printers, plotters, scanners, PD~"\'s and otller llard\vare devices. <br />B. Supports desktop Operatll1g systelns. <br />C. ~"\ns\vers user qllestions on llard\vare, printing, Internet, and n.lessaglllg issues. <br />D. Installs al1d supports desktop slrrink-\vrapped applications including i\.1icrosoft <br />Office, N orto11 ~"\ntivirus, and 1vlicrosoft Internet Explorer. <br /> <br />2. ~vfaintains doculnel1tahol1. <br />.L\. ~"\ssists itl keeping llard\vare and sofnvare in\Tentol)T docul11ents current. <br />B. ..A.ssists in l11aintaining l1elp desk call logs. <br />C. i\ssists in luaintaining application sofnvare tibral)i to include lnedia, dOCtll11entatiol1, <br />and licel1sing inforn.lation. <br /> <br />3. Perforl1ls od1er essential job duties. <br />i\.. Regular and titnely \vork attendance. <br />B. Follo\vs all safety procedures. <br />C. Participates in safety training. <br /> <br />Required Kno\vledge, Skills, and Abilities <br />o i\bility to pro,ride basic lnicrocolnputer llard\vare and sofnvare repair, installation al1d <br />pllysical inv'entory control. <br />o .L\biliry to understand and use C0111.puter diagnostic tools. <br />o .L\bility to llnderstand COlnputer hard\vare and arclutecture and tlle operating systems III use. <br />D ~L\bility to understal1d cuSt01TI and shrink-\vrapped applicatiol1s. <br />o 1\bilit:)i to take and resolve llelp calls from end users. <br />o .L\bility to lift 30 pounds. <br /> <br />Page 1 <br />