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______________________________________________________________________________ <br /> <br />Page 1 of 2 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Tony Mauren – Governance & Communications Manager <br />MEETING DATE: <br />December 9, 2025 <br />AGENDA ITEM NUMBER: <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• In December, all customers will receive the winter edition of The Current newsletter <br />which includes information about the progress of the East substation construction, <br />General Manager Mark Hanson’s appointment to the Minnesota Municipal Utilities <br />Associations Board of Directors, tree trimming, and more. <br />• In addition to the bill insert topics, December social media will cover commercial <br />rebates and energy audits, City of Elk River Holiday Lights Tour, garbage and recycling <br />schedules, and a commission meeting reminder. <br />• On November 20, ERMU staff welcomed a Rogers High School junior for a Job Shadow <br />Day in the Communications Department. He spent the day learning about <br />communications, and together we created a social media post highlighting his <br />experience at the Utility. <br />• Communications and customer service staff are working with the administrations <br />director to enhance the SmartHub user experience through improved branding, updated <br />language, and other refinements. <br />• As part of the Minnesota Department of Health’s Lead Service Line Replacement <br />program, on December 1, multiple ERMU departments collaborated to mail notification <br />letters to approximately 900 customers, meeting the December 5 delivery deadline. <br />While there are no identified lead service lines in ERMU’s distribution system, <br />customers receiving the notifications either had unknown service line materials or had <br />galvanized metal in their service lines that requires replacement due to the metal’s <br />tendency to absorb lead. These letters provide strategies for identifying service line <br />materials, lead exposure mitigation, and information about potential for replacement <br />programs through the public water system. For more information: Lead Service Line <br />Replacement Program Facts , Minnesota Lead Inventory Tracking Tool . <br />• Staff participated in the Records Retention Task Force meeting on December 3 to <br />finalize recommended updates to the General Records Retention Schedule for <br />Minnesota Cities. The schedule provides data practices support to municipalities by <br />153