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Regarding the 83 non-responsive residential water customers, staff recommend we send a final <br />letter in accordance with city ordinance stating their water will be shut off within 15 days if <br />they do not allow access to replace their meter. Should any water customers remain non- <br />responsive as of the shutoff date, staff recommend proceeding with the following scenarios: <br />1) Per city ordinance, staff will visit the property one more time to change the meter. If the <br />property owner is either not home or denies access, staff will post a letter stating access <br />to change the meter must be granted within 15 days or the water will be shut off. <br />2) If the owner remains non-responsive after 15 days, staff will have meters on hand when <br />we go to shut off non-responsive customers. If the customer is home and allows us <br />access, we will replace the meter. <br />3) At the time of the planned shutoff, if the customer requests to schedule a meter <br />appointment, they must schedule an appointment within two weeks of the planned <br />shutoff date. <br />4) If we show up to a scheduled appointment to change the meter and the customer is <br />either not home or denies access, we will shut them off at the curb stop. We will not <br />turn the water back on until the meter has been replaced. The customer will be charged <br />a disconnect/trip fee for the shutoff. <br /> <br />Staff understand that shutting off a customer’s service is a last resort, but we have arrived at <br />this course of action after making numerous attempts via multiple media formats to ensure <br />customers are aware of the need to schedule an appointment to replace their meter. Please <br />see attached AMI Communication Timeline 2023-2025 for a list of those communication efforts. <br /> <br />Discussion Questions: <br />1) Is the commission comfortable with shutting off customers as described above? <br />2) If yes, are there any other concerns the commission would like addressed? <br /> <br /> <br />ATTACHMENTS: <br /> AMI Communication Timeline 2023-2025 <br />______________________________________________________________________________ <br />Page 2 of 2 <br />78 <br />