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FALL 2025 <br />THE CURRENT <br />COLD WEATHER RULE Information <br />The Minnesota Public Utilities Commission has established the Cold Weather <br />Rule (Minnesota Statutes, Chapter 216 B.097) as documented in the Minnesota <br />Legislative Session Law 2021. This rule ensures that from October 1 to April 30, <br />ERMU cannot disconnect a residential customer for non-payment if they qualify for <br />the CWR and adhere to a mutually agreed upon payment arrangement. However, if a customer <br />does not exercise this right or fails to enter into a payment arrangement, their service may be <br />disconnected. Because customers often contact us for more information about the program, <br />PUBLIC POWER <br />we wanted to provide answers to the most frequently asked questions. <br />WEEK 2025 <br />Am I eligible for the CWR Program? <br />Residential customers who have electric as their primary heat source are eligible for CWR <br />if they meet the income guidelines (combined income at or below 50 percent of the state <br />median income) and receive some form of assistance. <br />How can I apply for a payment arrangement? <br />Individuals who meet income guidelines and already receive some form of assistance can <br />complete and submit an Inability to Pay Application (available on our website) and contact <br />ERMU to set up a mutually agreed upon payment arrangement. <br /> 1 - April 30)? <br />Yes. Eligible residential customers must make and keep a mutually agreed upon payment <br />arrangement with ERMU to avoid disconnection. <br />What if I can’t make my scheduled payment? <br />Keeping open communication with ERMU should circumstances change is the best way <br />to ensure a continuation of service. <br />What if I don’t qualify for the CWR but need assistance? <br />Customers who do not meet the income guidelines or assistance requirements for the <br />CWR can still contact ERMU to discuss the possibility of a mutually agreed upon <br />payment arrangement. <br />CUSTOMER SERVICE <br />WEEK 2025 <br />ERMU would also like customers to know that, with multiple local <br />organizations available to provide assistance, help could be just a <br />phone call away: <br />Tri-County Action Program, Inc. <br />888.765.5597 <br />Sherburne County Emergency Assistance <br />763.765.4000 <br />Wright County Community Action <br />320.963.6500 <br />Hennepin County Community Action <br />952.933.9639 <br />Salvation Army HeatShare <br />1.800.842.7279 <br />6-10. <br />763.441.1020 <br />| <br />ERMUMN.COM 763.441.2020 <br />105 <br />