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RESOLUTION No. 25-7 <br />BOARD OF COMMISSIONERS <br />ELK RIVER MUNICIPAL UTILITIES <br />A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER MUNICIPAL UTILITIES <br />RECOGNIZING CUSTOMER SERVICE WEEK, OCTOBER 6-10, 2025 <br />WHEREAS, Elk River Municipal Utilities (ERMU) provides electric and water utility <br />services within the City of Elk River, the City of Otsego, the City of Dayton, and Big Lake <br />Township; and <br />WHEREAS, the ERMU mission statement specifies: "To provide our customers with safe, <br />reliable, cost effective and quality long term electric and water utility service. To <br />communicate and educate our customers in the use of utility services, programs, <br />policies, and future plans. These products and services will be provided in an <br />environmentally and financially responsible manner"; and <br />WHEREAS, providing excellent customer service is an essential component of <br />successfully operating in accordance with the ERMU mission statement and an <br />expectation of our customers; and <br />NOW, THEREFORE, BE IT RESOLVED that ERMU will continue to work to bring lower - <br />cost, safe, reliable electricity and water services to community homes and businesses <br />just as it has since the utility was created; and <br />BE IT FURTHER RESOLVED that ERMU will encourage their employees to take initiative <br />and continue to provide new and more efficient ways of providing excellent customer <br />service; and <br />BE IT FURTHER RESOLVED that the week of October 6-10 be designated Customer <br />Service Week in order to honor ERMU and its staff for the continued commitment to <br />providing excellent customer service. <br />This Resolution Passed and Adopted on this 9t" day of September 2025. <br />John J. Dietz, Chair <br />Mark Hanson, General Manager <br />0 <br />