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��i <br />Elk River , <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Governance & Communications Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />September 9, 2025 <br />4.1 <br />SUBJECT: <br />Commission Policy Review — G.4e — Core Customer Services <br />ACTION REQUESTED: <br />Adopt updated policy language <br />BACKGROUND/DISCUSSION: <br />This month commissioners are reviewing policy G.4e — Core Customer Services to make <br />comments, ask questions, or recommend updates. <br />With policy G.4e, the Commission sets forth its expectations for the General Manager <br />concerning core customer services and related business opportunities. <br />Staff is recommending one minor edit to make the text gender neutral. <br />ATTACHMENTS: <br />• Updated ERMU Policy— G.4e —Core Customer Services <br />Page 1 of 1 <br />39 <br />