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Elk River Municipal Utilities <br />G.4g1a - Performance Metrics and Incentive Compensation Policy Scorecard - 2025 <br />Category Percent Sub-Category Sub- <br />Percent Goal Score <br />Awarded <br />Multiplier <br />Percent <br />Water Quality Standards 5 Meet <br />Requirements met requirement <br />Lead and Copper quality 5 90th percentile met requirement <br />Bacteria Detection 5 0 positive <br />samples 0 on target <br />CAIDI 5 <120 Min 48.913 on target <br />SAIDI 5 <60 Min 5.173 on target <br />SAIFI 5 <0.4 0.106 on target <br />Line Loss 5 <5%0.07%on target <br />Water Loss 5 <12%6.30%on target <br />Employee Turnover 10 < 7.5%0%on target <br />Participation in Recommended <br />and Mandatory Trainings 10 95%90%off target <br />Margins/Net Profit 15 > Budget on target <br />Inventory Accuracy 5 >98%99.99%on target <br />Clean Energy Choice Program <br />Participation 5 +30 net +5 off target <br />Conservation Improvement <br />Program 5 >95%7.36%off target <br />Strategic Plan 10 Dashboard Progress (Average)10 >50%66.67%on target <br />1.6% <br />Adopted December 12, 2012 <br />Revised October 11, 2016 <br />Revised December 17, 2019 <br />Revised December 14, 2021 <br />Revised December 13, 2022 <br />Revised December 12, 2023 <br />Revised December 10, 2024 <br />Communications/ <br />Customer <br />Service <br />10 <br />Total Multiplier: <br />Safety, Reliability <br />and Quality of <br />Utility Services <br />40 <br />Workforce <br />Development 20 <br />Financial Goals 20 <br />56