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Staff review these statistics in detail to find ways to continually improve our system. These <br />statistics are very good when compared with other utilities. As indicated by the following pie <br />chart and statistics list, you can see the causes of the outages experienced in 2024. <br />Other Outage Cause <br />Count <br />View <br />12% <br />16 <br />0 <br />Bird <br />2% <br />Squirrel <br />11 <br />0 <br />Overhead <br />2% <br />Vehicle Accident <br />4 <br />m <br />Wildlife <br />Tree <br />5% <br />37% Equipment <br />3 <br />m <br />Wildlife <br />2 <br />0 <br />Equipment <br />Overhead <br />1 <br />m <br />7% <br />_ <br />Bird <br />1 <br />0 <br />Non -Utility Excavation <br />1 <br />0 <br />Vehide Accident <br />Underground <br />1 <br />0 <br />9% <br />Lightning <br />1 <br />0 <br />Wind <br />1 <br />0 <br />Utility Human Error <br />1 <br />0 <br />Squirrel <br />2696 Total <br />43 <br />Many investor -owned and cooperative run utilities "storm normalize "their reliability numbers <br />by removing "major outages" due to storms from their reliability index number calculations. <br />Our reliability numbers have not been storm normalized. Our numbers reflect these major <br />outages and represent what our customers experienced in 2024. Overall, our electric <br />distribution system is very resilient, and our system reliability remains excellent. <br />Please receive the attached American Public Power Association's (APPA) eReliability Annual <br />Report which contains published averages that can be used to better understand the <br />performance of our electric system relative to other utilities nationally and to those within their <br />region or size class. <br />ACTION REQUESTED: <br />Staff requests the Commission receive and file the APPA eReliability Tracker 2024 Annual <br />Report for Elk River Municipal Utilities. <br />ATTACHMENT: <br />• APPA eReliability Tracker 2024 Annual Report for Elk River Municipal Utilities <br />Page 3 of 3 <br />172 <br />