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of 1,000 customers. A customer -weighted occurrence rate of I" means an average of one <br />outage from that cause occurred per 1,000 customers in 2024. <br />Note that the sustained outage cause analysis is more comprehensive than the momentary <br />outage cause analysis due to a larger and more robust sample size for sustained outages. <br />Regardless, tracking both sustained and momentary outages helps utilities understand and <br />reduce outages. To successfully use the outage information tracked by your utility, it is <br />imperative to classify and record outages in detail. The more information provided per <br />outage, the more conclusive and practical your analyses will be. <br />191 <br />