8.1 SR 02-18-2025 - Laserfiche WebLink

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© MARCO, ALL RIGHTS RESERVED. | 2 17. “Minimum Specifications” means, the minimum environmental, password, and other standards necessary for Client to meet in order for Marco to provide Services; 18. “Monthly Recurring Charge” means, the amount per month charged to Client for Products as specified in an SOP; 19. “Network Credentials” means, access to certain network appliances as further described in the ACE365 Agreement and/or SOP; 20. “Network Discovery” means, the process of discovery of Client’s Equipment, operating systems, software and network environment necessary for Marco to provide Services; 21. “Price Increase” means, the amount the Price (as defined below) rises annually as further described in the ACE365 Agreement and/or SOP; 22. “Price(s)” means, the amount charged by Marco for the Products purchased or Services provided; 23. “Products” means, the software and equipment purchased by Client under a valid SOP; 24. “Product Effective Date” means, the commencement date of the SOP Term; 25. “Project Manager” means, the Marco employee assigned to the ACE365 Services implementation; 26. “Remediation Plan” means, out of scope Services required for Client to meet the Minimum Standards; 27. “Remote Access Software” means, software used by Marco in order to provide End User Support Desk Services remotely; 28. “Representatives” means, the directors, officers, employees, consultants, financial advisors, counsel, accountants and other agents of a party; 29. “Service Limitations” means, limitations or exclusions to the Services as determined by Marco; 30. “Services” means, certain IT services provided by Marco as particularly described in the Service Catalog; 31. “Software” means, software applications or software as a service provided by or resold by Marco and listed in the SOP; 32. “Schedule of Products” or “SOP” means, the Schedule or Schedules attached to this ACE365 Agreement which lists the Products and Services purchased by Client from Marco; 33. “Schedules” means, collectively, the attached document(s) containing SOP and/or other information, each of which are incorporated herein by reference; 34. “SOP Renewal Term” means, the additional term that commences upon the expiration of the SOP Term (as defined below); 35. “SOP Term” means, the same as the ACE365 Agreement Term as defined above; 36. “Support Desk Services” means, a certain Service provided by Marco that assists with remote request from the Primary Point of Contact; 37. “T&M” means, Services charged to Client on a time and materials basis; 38. “Termination Fee” means, the fee charged by Marco for early termination of a SOP; 39. “Third Party Applications” means, software developed by a third party and used by Client in its business. Page 200 of 227