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COMMUNITY CONNECTIONS <br />10- A MESSAGE FROM THE GENERAL MANAGER <br />WW As I reflect on 2024, one central theme stands out: connections. <br />A From collaborating with peer utilities to advancing our infrastructure <br />' and engaging with our community, these efforts underscore our <br />commitment as your hometown, locally operated, public utility. <br />In 2024, we supported mutual aid efforts with publicly owned hometown utilities in <br />Anoka, MN, Kissimmee, FL, and Orlando, FL: and with Connexus Energy, a cooperative <br />utility in Ramsey, MN. While incredibly important for those receiving the support, <br />these initiatives also offered our crews invaluable experience in managing real -world, <br />large-scale storm response. This hands-on training has strengthened our safety <br />protocols, operational procedures, and communication strategies - ensuring we're <br />ready to restore essential services when needed most. <br />In 2024 we saw the completion of the 169 Redefine project that required a significant <br />team effort over a three year period. Additionally, our multi -year Advanced Metering <br />Infrastructure (AMU project took a big step forward in 2024. By November, over half of <br />the 5,800 water meters in town were upgraded, and the replacement of nearly 13,000 <br />electric meters commenced after overcoming supply chain delays. These upgrades <br />enhance how we connect with customers, providing near real-time usage insights <br />accessible via your SmartHub account - empowering you and our customer service <br />team with actionable information. <br />This year, we prioritized outreach through educational programs in schools, <br />community events, and digital platforms like social media and our website. Our focus <br />was on linking you with money -saving rebates, conservation tips, and opportunities <br />to participate in our Clean Energy Choice program which fosters sustainability and <br />renewable energy use. <br />It is clear that 2024 has been a year of growth and meaningful progress. Every effort <br />reflects our dedication to building and maintaining strong connections with you, our <br />valued customers. Thank you for trusting us in all that we do to serve you and keep <br />our community connected. <br />- Mark Hanson, P.E., Genera( Manager <br />169 REDEFINE PROJECT SUCCESSFULLY COMPLETED <br />As stated in a recent news release from the City of Elk River, the ambitious 169 <br />Redefine project, a three-year, $124 million transformation of Highway 169 into <br />a freeway, has been successfully completed, marking a significant milestone for <br />the community. It delivered four new interchanges, enhanced pedestrian access, <br />upgraded essential underground infrastructure, and improved access points for the <br />Elk River community. <br />ERMU worked closely with city staff, the Minnesota Department of Transportation, <br />Ames Construction, and WSB Engineering on this project. The transformation <br />required significant electric relocation and water infrastructure upgrades. <br />116 <br />