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��i <br />Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />February 11, 2025 <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for January consisted of 162 customers, averaging 32 customers <br />per week over the five -week period. <br />• ERMU disconnections for January: The Cold Weather Rule is in effect, meaning <br />customers cannot be disconnected until 30 days after they receive their disconnection <br />notice. <br />o Cycle 1-10 <br />disconnections <br />o Cycle 2 — <br />3 disconnections <br />o Cycle 3 — <br />6 disconnections <br />o Cycle 4 — <br />6 disconnections <br />• During the month of January 2025, the customer service team entered 56 payment <br />arrangements with customers. During January 2024 there were 50 payment <br />arrangements. <br />• A significant amount of staff time is dedicated to the Advanced Metering Infrastructure <br />project, including daily follow-ups with customers and coordination with both internal <br />and external teams. Over the past two weeks, additional efforts have been focused on <br />reaching out to 800 water customers who have not yet scheduled their meter <br />replacement. This included two rounds of a call campaign, resulting in 186 customers <br />scheduling their replacement. Customers who have not scheduled their replacement by <br />February 4, 2025, will receive a postcard the following week. The postcard will inform <br />them that if they do not schedule by April 1, 2025, additional service fees will apply. <br />• Currently there are eight active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• In the last 30 days, combined the level two charger located downtown and in the <br />parking lot in front of ERMU had 31 sessions and provided customers with 776 kWh of <br />green energy. <br />• The IT staff is occupied with their usual tasks, and when not assisting with help desk <br />issues, they are concentrating on large-scale projects such as SCADA upgrades. <br />Page 1 of 1 <br />112 <br />