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Division: <br />Completed by: <br />Date: <br />Performance Measure 2021 Actual 2022 Actual 2023 Actual 2024 Estimated 2024 YTD 2025 Projected <br />Physical Servers 11 11 11 11 11 11 <br />Virtual Servers 44 31 32 32 33 33 <br />Computers 267 264 282 270 262 260 <br />Desk Phones 305 310 105 94 94 94 <br />Cell Phones 80 87 89 95 95 95 <br />Data Cards 53 41 36 45 41 41 <br />Security Cameras 140 121 163 130 174 180 <br />Wireless Access Points 44 50 51 60 56 60 <br />Support Tickets 908 910 1060 880 765 1100 <br />Performance Measures & Goals for 2025 <br />Information Technology <br />Seth Calvin <br />Division Goal Goal Objective/Task <br />May 31, 2024 <br />Improve security processes <br />Maintain network reliability <br />Ensure network security/recovery <br />Create staff efficiencies through technology and <br />improve customer/user experience <br />Secure our data and systems against malicious intent. <br />Trained staff, updated systems, system redundancy <br />Policy updates, business continuity, disaster recovery, incident response <br />Research and implement new technology and systems to meet service needs. Migrate files to the cloud. <br />Page 7 of 38