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Division: <br />Completed by: <br />Date: <br />Performance Measure 2021 Actual 2022 Actual 2023 Actual 2024 Estimated 2024 YTD 2025 Projected <br />Licenses/permits issued 222 205 231 220 136 222 <br />Scanned pages into digital system 91,100 92,838 62,441 70,000 26,821 70,000 <br />Volume of paper records eliminated 68 cubic feet 41 cubic feet 19 30 23 20 <br />1 cubic foot = 1 banker box <br />Performance Measures & Goals for 2025 <br />Administration <br />Tina Allard, City Clerk <br />Division Goal <br />Advise City Council on matters affecting operation of city government. Monitoring and responding to citizen <br />concerns. Effective communication and collaboration with other governmental agencies. <br />Foster trust and transparency <br />Enhance customer service <br />City Council and Commission Support <br />Maintain/enhance organization-wide morale, <br />professionalism, leadership <br />Efficient and effective general management of all city <br />operations and intergovernmental relations <br />Goal Objective/Task <br />Review and update personnel and operating policies. Ensure fair and equitable processes. Provide <br />effective communication channels. Set and uphold standards and expectations. Identify and provide <br />leadership and management training. <br />Timely responses to resident and elected/appointed official communication. Organization-wide customer <br />service focus and training. <br />Prepare meeting agendas/staff reports/minutes for City Council and Commission meetings. Research and <br />provide Council guidance for policy and resident questions. <br />Review and update personnel and operating policies. Ensure fair and equitable processes. Provide <br />effective communication channels. Set and uphold standards and expectations. Identify and provide <br />leadership and management training. <br />Page 35 of 38