4.8 SR 01-21-2025 - Laserfiche WebLink

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B6. Affordability and Digital Literacy Assistante and Accessibility Programs forTekstar/Arvig sub5cribers can be found at https://arvi.net/assistancepro rarns The applicant i5 an ETC, therefore pra ides Lifeline benefitf for broadband and elephone service customers for those who are eligi le. Lifeline is a fet eral program dedicated to making Internet and Telephone service more affordable for iow-income households providing eligible consumers a monthly discount af up to $9.25. Consumers I'r ing on Tri al lands are eligible for an enhanced discount of up to $34.25 per month. Customers who are eligible for Lifeline, SNAP, Medicaid, Federal public Housing Assistanee, 551, or WIC are also eligibfe for the Affordable Cannectivity Program, a long-term program that will replace the Emergency Broadband Benefit Prograrn (EBB) that provides discounts today. The Affordable Connectiuity Program provides a discaunt af up to $30 per eligible household on your internet service and up to $75 per el'rgible househald on Tribal lands. The Tekstar/Arvig Internet Education Assistance Program also provides householt s with a discount of $10 on the internet plan of their choice as long as they partitipate in the National School Lunch Program annually and enroll in AutoPay agreeing to reteive their billing statement ia emaiL This program is currently available if the hausehold is partitipating in the Lifeline and EBB programs. The Minnesota Telephone AssiStan e Program is also a ailable where low-income eEigible participants are provided monthly telephone service discounts on one landline or wireless telephane per household. Tekstar/Arvig does advertise these assistante programs and they are typically discussec with current and potential custorners as they are available as a standard for all existing and new Tekstar/Arvig subscribers and hauseholds. At the time new service is requested, inquirieS are made regarding any need far assistance programs. For additionai infarmation, details, web[inks to farms and applicat ons regarding participation and individual assistance, please refier to the following website: htt s: arvi .net assistance ro rams Di ital LiteracV 7ekstar/Arvig has well-established suppart methanisms to facilitate, increase, and improue digital literacy throughout their service #erritories including training and technical support assistance actively a ailable ia Arvig.net. Se eral haw-to technicaf support ideos are also available for re iew and accessible via YouTube at https:f/www.vautube.comJuser/ArvigHQ. Technical support and training promotional materials are a ailable on an an-going basis through Arvig's social media pages, newsletter articles ar d blog. Examples of articles intlude internet applications, security, and instructional documentation on how to surF the net . In addition, frontltne staff are always available to pro ide li e customer care via telephone, chat, email, and by appointment. New customers are encauraged to chat, call, and email us far technical support and one-one walk-through fior assistance. B7. Community Suppvrt In#ormation Letters of engagement and community support from the City of Elk Ri er and Superintendent of Elk River Schools {Qr. Bittman} are attached. No other in-kind, contribution of funds, easements, permissions ta use public property, or other financial assistante is anticipated at this time. Page 89 of 155