11-12-2024 ERMU MIN SPECIAL - Laserfiche WebLink

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5.09 Information Security Committee Update — Verbal Commissioner Stewart provided a general update from the Information Security Committee explaining action items such as appointing Technical Services Superintendent Mike Tietz to the Committee as an ERMU representative to fill a vacancy. The group also discussed future system testing, exercises, and funding. 5.10 Customer Satisfaction Survey Mr. Mauren presented his memo. There was discussion about conducting another customer satisfaction survey series after the completion of the AMI project and once customers have had a chance to use the service. There was discussion about the comment about the costs to replace a water valve. Staff explained that residential customers are responsible for plumbing repairs on the house side of their meter. 5.11 Energy City Committee Discussion Mr. Hanson presented his memo and explained a final charter would be presented in December, at which point the Commission would decide whether to appoint its members to the group. He then opened it up for discussion. In response to a question about the membership Commissioner Westgaard was supportive in reducing the number of members but stated his belief that there was value in seeking to maintain a balance between residential and commercial representatives as the latter could make strong ambassadors to that portion of the community. There was discussion about the future development of the appointment process. Commissioner Stewart recommended the group provide a quarterly report to the Commission. Commissioner Zerwas stated his opinion that it would be better to disband the group altogether. 5.12 Advanced Metering Infrastructure Update Ms. Youngs presented her memo, explaining there are 8,508 electric meters in stock. She added that the electric meter installation soft launch occurred the previous Tuesday. There was discussion Elk River Municipal Utilities Commission Meeting Minutes November 12, 2024 Page 7