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DID <br />RP3 <br />■ <br />I <br />smart • -■ <br />■ <br />MANAGE YOUR ACCOUNT <br />WITH SMARTHUB <br />SmartHub is a web and mobile <br />app that allows you to take <br />control of all aspects of your <br />utility account. Pay your bill, <br />set up automatic payments, <br />manage your use, and contact <br />ERMU with service issues <br />quickly and easily online or on <br />your mobile device. Learn more <br />about managing your account <br />with SmartHub by visiting <br />"Manage Your Account" <br />at ERMUMN.COM. <br />FOLLOW US ON <br />SOCIAL MEDIA <br />Stay connected on utility news <br />and information, community <br />events, and important <br />announcements by following <br />ERMU on social media. <br />© Caelkrivermunicipalutilities <br />Q Ca ermu-mn <br />® Elk River Municipal Utilities <br />QCa ERMU-MN <br />AMI Water Meters Empowering Customers <br />AMI water meters revolutionize hove customers monitor and manage <br />�cEp MFr <br />their water usage. The meters use wireless communication technology <br />to track water usage, providing the following key benefits: <br />A MI <br />Accurate Billing - Traditional meters often rely on manual readings <br />RE <br />ADS <br />or estimates, which can lead to billing inaccuracies. The AMI system <br />, <br />provides near real-time data, ensuring that customers are billed <br />precisely for their actual water usage <br />Leak Detection - The system can detect irregular water patterns that may indicate leaks. <br />This allows homeowners to address potential issues early, reducing water waste and <br />preventing costly damage. <br />Water Conservation - By tracking usage in detail, residents can identify areas of overuse <br />and make adjustments to conserve water, such as installing water -saving devices. <br />Near Real -Time Monitoring - With access to Elk River Municipal Utilities' SmartHub portal, <br />customers can remotely monitor theirwater consumption and receive alerts, giving them <br />greater control over their usage. <br />For answers to frequently asked questions related to smart meters and ERMU's AMI Project <br />please visit ERMUMN.COM. <br />Communication and Customer Connections <br />ERMU's communications team has once again been recognized by the American Public <br />Power Association (APPA) for its exemplary work to effectively engage and inform its <br />customers. The team's award -winning efforts reflect ERMU's mission to provide essential <br />information about utility services, programs, policies, and future plans to the community. <br />The team utilizes a variety of methods to connect with customers, from digital platforms and <br />newsletters to community events and public commission meetings. Social media plays a <br />central role in allowing ERMU to share important information in a clear and timely manner. <br />In addition to social media, ERMU's website serves as a comprehensive resource where <br />customers can find information about service options, conservation programs, billing policies, <br />and so much more. <br />Moreover, ERMU values customer insights to help guide communication strategies that <br />enhance customer satisfaction. Through feedback from customer surveys and direct <br />interactions, the communications team is committed to continuously reviewing its approach <br />to meet the community's evolving needs and expectations. This ongoing commitment <br />ensures that ERMU remains responsive, transparent, <br />and engaged with the residents it serves. <br />Accepting the award at the recent APPA Customer <br />Connections Conference held in Louisville, KY, were <br />ERMU's Administrations Director and Communications <br />Coordinator. The APPA Customer Connections <br />Conference is an annual event that brings together <br />public power professionals to network and share best <br />practices in customer service, communications, energy <br />innovation, and community engagement. <br />WE WELCOME YOUR QUESTIONS AND COMMENTS: ERMUMN.COM 1 763.441.2020 <br />145 <br />