4.11 SR 10-07-2024 - Laserfiche WebLink

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the Owners must submit the matter to the homeowner warranty dispute resolution process under Section 327A.051. This section does not prevent the Owners from obtaining the information in a written offer to repair from another contractor or from negotiating with the vendor or home improvement contractor for a different scope of work. Upon completion of repairs described in an offer to repair, the home improvement contractor must provide the Owners with a written notice that the scope of the work agreed upon has been completed, a list of the repairs made and a notice that the Owners may have a right to pursue a warranty claim under this chapter. Provision of this statement is not an admission of liability, and compliance with this requirement does not affect any rights of the Owners under this Section 327A. As noted above, if the parties do not agree to a scope of work, the Owners must submit the matter to the homeowner warranty dispute resolution process under Section 327A.051. That process includes the following: The home warranty dispute resolution process is commenced by written application to the commissioner. A request must include the complete current address and full name of the contact person for each participating party. Within ten days of receiving a written request, the commissioner shall provide each party with a written list of three qualified neutrals randomly selected from the panel of neutrals established by the commissioner. The commissioner shall also provide complete contact information for each qualified neutral. Within five business days after receipt of the list from the commissioner, the parties shall mutually select one of the three qualified neutrals identified by the commissioner to serve as the qualified neutral for their dispute. If the parties cannot mutually agree on a neutral, the home improvement contractor shall strike one of the neutrals from the list, the Owners shall subsequently strike one of the remaining neutrals from the list, and the remaining neutral shall serve as the qualified neutral for the dispute resolution process. The parties shall notify the selected qualified neutral and the commissioner of the selection. The qualified neutral selected by the parties shall convene, and each party shall attend, an in-person conference of the parties. The qualified neutral shall select the date for the conference after consulting the parties. The conference must occur no later than 30 days after the neutral's selection, except by mutual agreement of the parties. In addition, the neutral shall collect from each party an administrative fee of $25 and shall submit those fees to the commissioner no later than ten days after the completion of the conference. At least seven days before the conference, each party must provide the qualified neutral and the other party with all information and documentation necessary to understanding the dispute, or the alleged loss or damages. After reviewing the information and documentation provided by the parties and after consulting with the parties at the conference, the neutral shall issue to the parties a nonbinding, written determination, which must include, to the extent possible, findings and recommendations on the 9/12/24, 9:13 PM Proposal Print https://buildertrend.net/app/LeadProposal/Print/10081477 9/12Page 77 of 139