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Chair Dietz asked if all seasonal irrigation meters will get a new AMI meter. Mr. Tietz <br />confirmed that they would. <br />Mr. Tietz addressed recent issues with the electric meter distributor, explaining that a <br />letter was sent expressing dissatisfaction with their service. <br />Mr. Hanson added that the letter, sent on Friday, October 4, was strongly worded and <br />raised concerns about the distributor's lack of leadership and poor communication <br />regarding the meter shortage. <br />Mr. Tietz mentioned that he plans to meet with the distributor's director of sales at the <br />upcoming Xylem Reach Conference, taking place from October 13-16. He also explained <br />that the distributor halted production due to a cleanliness issue with the electronics <br />boards. The time frame of this suspected production issue coincided with when meters <br />were delivered to ERMU. <br />Chair Dietz then asked if there was a warranty on the electric meters already received. Mr. <br />Tietz confirmed that the meters are under warranty, and faulty units will be replaced. To <br />date, 64 faulty meters have been returned under the warranty, but replacements have <br />not yet been received. <br />Commissioner Westgaard inquired whether the warranty also covered installation costs. <br />Mr. Tietz clarified that the warranty only covers the meter itself. <br />Mr. Hanson added that further discussions will be needed regarding labor costs associated <br />with premature meter failures caused by the known issue. <br />Ms. Youngs mentioned that some faulty meters were identified before installation, and <br />those already installed can be quickly detected through a daily dashboard review. <br />Commissioner Bell requested a review of the electric meter installation process, noting <br />that his meter was replaced without prior notice, resulting in a power outage long enough <br />to affect his clocks and electronic devices. <br />Mr. Tietz explained that, typically, a technician will knock on the door to inform the <br />resident of the meter replacement. If there is no response and access to the meter is <br />available, the technician will proceed with the replacement and leave a door hanger to <br />confirm the completed upgrade. <br />Commissioner Stewart noted that her power was interrupted for only 10-15 seconds <br />during her meter replacement. <br />Elk River Municipal Utilities Commission Meeting Minutes <br />October 8, 2024 <br />Page 4 <br />