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Evergreen Land Services Company, Eagan, MN Page 6 Relocation Services The project approach assists all the impacted residents and businesses, eligible for assistance under the Federal Guidelines, in relocating to adequate replacement accommodations as quickly as possible. In addition, ELS can assure each project is performed in accordance with the Uniform Relocation Assistance and Real Property Acquisition Act of 1970, as amended, to maximize federal participation. All impacted residential homeowners, tenants, and businesses will be treated in a just manner and receive adequate compensation under the applicable guidelines. ELS operates a cost effective and efficient program and addresses all the special needs of the individual residential homeowner, tenant and business. We make a concerted effort to find workable solutions to all problems related to the relocation program. We anticipate the usual range of difficulties, together with new challenges, with each project and have the capabilities to address all of these issues. The Relocation Services include the following: •Initial meeting with the client’s staff to discuss project coordination and procedures. •Meeting(s) with the public and occupant(s) to discuss and provide written general information on relocation benefits, documentation required, and the process applicable to each of their situations. •Determine needs and preferences for the move and replacement location for the owner and occupants. Explain relocation benefits, the process involved with relocation and documentation requirements. •Offer advisory services regarding the move, explanations of relocation benefits and procedures and other assistance as necessary. •Prepare the required general information, eligibility and 90-day vacate notices for client’s review and signature. •Assist the displaced occupants to identify and document eligible reimbursable relocation costs and confirm that the submitted costs are reasonable and necessary per the regulations. •Conduct research for comparable properties, inspect comparable properties and provide referrals to available replacement properties, as requested. •Prepare claims for relocation payment and make recommendations to the client regarding the eligibility of relocation benefits requested by the displaced occupants. •Throughout the project, address questions and concerns of the displaced occupants, and advise the occupants of their rights and obligations in the relocation process. •Throughout the project, review the project/relocation status and review any questions and concerns. •Document and close out file once all relocation benefits are issued. This list of tasks is not all-inclusive. Our activities comply with Minnesota Statutes and the Uniform Act regulations and include all steps required in the process together with additional steps as may be helpful. All written and oral communication is documented in each file and a bi-weekly status report is updated and presented to the client. Page 65 of 254