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��i <br />Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />November 12, 2024 <br />6.01b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for October consisted of 170 customers, averaging 42 customers <br />per week over the four -week period. <br />• ERMU disconnections for October: The Cold Weather Rule is in effect, meaning <br />customers cannot be disconnected until 30 days after they receive their disconnection <br />notice. <br />o Cycle 4 —1 disconnection <br />• In the last 30 days, combined the level two charger located downtown and in the <br />parking lot in front of ERMU had 54 sessions and provided customers with 1.3 MWh of <br />green energy. <br />• The Administrations Director participated in the American Public Power Association's <br />(APPA) Customer Connection Conference in Louisville from October 28-30, 2024. This <br />event offered valuable insights into ERMU's strengths and future opportunities. Key <br />highlights included: <br />o Customer engagement strategies <br />o Technology integration <br />o Regulatory updates <br />• IT staff is currently focused on completing the transition of the water SCADA system to <br />fiber transmission, with six of the eight locations successfully transitioned. They are also <br />finalizing the agenda for the Information Security Committee meeting scheduled for <br />November 12, 2024, prior to the commission meeting. In addition to these tasks, IT is <br />working with APPA on a grant opportunity along with their daily activities. <br />• Our credit & collections specialist ran the processes to separate the assessable amounts <br />from all applicable accounts. Our accounting department then prepared the final <br />spreadsheets with those amounts for presentation in the commission packet and to be <br />sent to the city. This process really is a collaborative effort every year. <br />• Currently there are seven active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />Page 1 of 1 <br />151 <br />