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Verbatims on Why NIPS Score is Given <br />Respondents were asked why they gave ERMU a particular NIPS score (promoter or detractor). A <br />significant 36 respondents wrote positive comments. Their full responses for Q3 2024 are at the end of <br />the report, but common responses were: <br />NumberPositive <br />or <br />•Response <br />of <br />Negative <br />Responses <br />36 <br />No problems, <br />Positive <br />--Like service <br />satisfied <br />--Rates are fair <br />--Zero issues <br />--Friendly <br />--Dependable <br />--Power outages are taken care of <br />10 <br />Only choice <br />Neutral or <br />--It's just a fact <br />negative <br />5 <br />Expensive <br />Negative <br />--High cost of rates, fees <br />--Rates have been increasing <br />Other comments: <br />--I didn't want a smart meter, and I think the decision was forced. <br />--Rebates never seem to apply. <br />--Poor communication with customer service. <br />All verbatims for this question are at the end of the report. <br />134 <br />