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Data Collection <br />The Fall 2024 survey included 816 mailed surveys to ERMU customers and 698 emailed surveys to ERMU <br />customers. Both mail and email surveys were sent on Sept. 1, 2024, and data collection was closed on <br />October 1, 2024. 91 mail responses were received, and 35 email responses were received. In total, 126 <br />responses were received (mail and email), at an overall 8.3% response rate (and are statistically valid at <br />a 95% confidence level to within +/- 9%). This is considered an average response rate for this type of <br />survey. Data collection is summarized below: <br />Medium Sent Returned Response rate <br />Email 698 35 5.0% <br />Mail 816 91 11.2% <br />Total 1514 126 8.3% <br />3 <br />129 <br />