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��i <br />Elk River , <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Governance & Communications Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />July 9, 2024 <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• In July, residential electric customers will receive the appliance and home efficiency <br />rebate flyer. This is the first distribution of the redesigned rebate flyers created by <br />communications staff to coincide with Frontier Energy's programs and processes. As <br />explained in June, ERMU is once again partnering with the City's Housing and <br />Redevelopment Authority (HRA) to distribute the attached Home Improvement <br />Resources flyer to all residential customers in the Elk River urban services area. The flyer <br />highlights grants, low -interest loans, and weatherization programs from the City as well <br />as Tri-CAP. We last partnered with the HRA in February 2023 to distribute the flyer and <br />they found it to be one of their most effective outreach efforts. <br />• In addition to bill insert topics, social media posts this month feature the commission <br />meeting notice, Smart Irrigation month, ERMU's participation in the Sherburne County <br />Parade, a payment drop box location reminder, and the Independence Day closure. <br />• 1 am excited to share that ERMU's Communications & Administrative Coordinator Jenny <br />Foss has been invited to present at the American Public Power Association's Customer <br />Connections Conference, occurring October 27-30 in Louisville, KY! Jenny was asked to <br />join the presentation following her excellent contributions to multiple interviews that <br />have been shared with the Commission. Here is the session abstract: <br />Maximizing Impact: Customer Service Strategies for Small Municipal Teams <br />In an era of increasing pressure to effectively engage customers, achieving success with limited <br />resources can be challenging. Despite relative limited resources, public power utilities are often <br />expected to achieve customer service objectives comparable to those of investor -owned utilities. <br />Share strategic insights into how small teams can be resourceful and savvy in enhancing <br />customer satisfaction, including by leveraging the opportunities unique to smaller public power <br />utilities, namely, community involvement in events and local partnerships. Examine how digital <br />platforms and data analysis tools can help your path to success. <br />ATTACHMENTS: <br />• Bill Insert — ERMU Appliance and Home Efficiency Rebate Flyer <br />• Bill Insert — Home Improvement Resources Flyer <br />Page 1 of 1 <br />171 <br />