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Moved by Commissioner Zerwas and seconded by Commissioner Stewart to receive the <br />Financial Report. Motion carried 4-0. <br />5.2 Customer Satisfaction Survev — First Quarter 2024 <br />Mr. Mauren presented the key findings from the Customer Satisfaction Survey completed <br />in the first quarter of 2024. Mr. Mauren then reported on his follow up with Q Market <br />Research to provide context to the results, specifically related to rates, rebates, and <br />confusion about ERMU's role with the city's trash service. <br />Mr. Portner asked if specific questions about garbage and recycling services could be <br />added to the survey to get a better understanding of why customers are unhappy with <br />aspects of the service. <br />Ms. Youngs acknowledged that it would be beneficial for the City Council to review <br />specific feedback from customers to assist them when making decisions about trash <br />service providers. <br />5.3 Advanced Metering Infrastructure Update <br />Mr. Tietz reported there have been 136 residential water meter replacements as of May 30. <br />He also noted that the contractor faced some challenges with the initial deployment of <br />residential appointment letters and staffing. The staffing issues resulted in approximately 50 <br />appointments needing to be rescheduled. <br />Chair Dietz asked if the water meter installations would be complete prior to receiving and <br />installing any electric meters. Mr. Tietz could confirm that only water meters are being <br />installed at this time. <br />Mr. Hanson stated supply chain issues still present a challenge for the contractor to move <br />forward with electric meter exchanges without running the risk of a stoppage. <br />Chair Dietz asked if there has been any customer feedback regarding the new water meters. <br />Ms. Youngs said there was one positive customer call and three minor issues reported by <br />customers requiring a second visit from a technician. <br />Mr. Tietz stated that the issues have been addressed with Allegiant, the letter has been <br />corrected, and new technicians are being hired and trained. Allegiant plans to mail another <br />1500 residential letters once those technicians are trained and available. <br />Commissioner Bell reported that his water meter has been updated to the new meter and he <br />was very impressed with the level of customer service and professionalism from the Allegiant <br />technician. <br />Elk River Municipal Utilities Commission Meeting Minutes <br />June 4, 2024 <br />Page 6 <br />36 <br />