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Net Promoter Score: "High Good Range" <br />Respondents were asked: 'How likely is it that you would recommend ERMU as a utility provider, even <br />though we are the only local electric and water utility?' Using the results from the question, the Net <br />Promoter Score was calculated. Scores can range from -100 to +100. A score of 0 to 49.9 is considered <br />good and a score of 50 or above is considered excellent. <br />In Q1, 2024, the NPS for ERMU was 39.6, down slightly from Q3 2023 and continuing in the high <br />"good" range. The NPS for ERMU for five quarters is shown in the table below. <br />ERMU NPS SCORES <br />Q1 2022, Q3 2022, Q1 2023, Q3 2023. Q1 2024 <br />60.0 52.0 <br />50.0 42.5 44.2 <br />39.0 39.6 <br />40.0 <br />30.0 <br />20.0 <br />10.0 <br />0.0 = <br />Q1, 2022 Q3, 2022 Q1, 2023 Q3, 2023 Spring, 2024 <br />Net Promoter Score <br />U. <br />