5.2a ERMUSR 06-04-2024 - Laserfiche WebLink

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Verbatims on Overall Satisfaction/Dissatisfaction Respondents were then asked, "Why did you give us these satisfaction ratings." Respondents answered with both positive and negative comments. The majority of responses (87) were positive! High costs are of concern. Some Spring 2024 common responses include: NumberPositive or TypicalResponse Negative Responsesof 87 Satisfied with Positive --Everything works customer service, --Consistent utility services --No problems --No complaints --Dependable --Responsive --Great job installing solar panels 29 Expensive, fees too Negative --Expensive high --Fees seem unfair, esp. for service I don't use --Want more flexible payment options --Water costs too much --Don't like the security deposit; why isn't it refunded after a few months? 8 Environmental Negative --Want to hear more about what you do for the programs not environment promoted --Talk about off-peak usage, geothermal, nuclear --Why not promote organic recycling? --I want to learn more about the smart meter --No incentive for geothermal heat pump u Not aware of rebate Negative --What efficiency rebate program? programs --Better communicate about rebate programs --Difficult to access --Ran out of funds --Want more rebates S Trash service Negative --Service stinks --Garbage trucks leave trash all over the street --Container is broken but they don't replace --Sometimes they don't show Other: --Occasional loss of water pressure (3) -- Website could be more user friendly; hard to change my email; pay portal is clunky (3) --You're a monopoly (2) --Terrible customer service; staff is rude (2) --I don't support going green (1) --The new meter system will spy on us (1) --I've been promised an underground power line since 2018 (1) --Your new facility is overkill (1)