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ERMU Spring 2024 Actual Survey <br />We want to hear <br />R11-wiU.I... - from you! <br />At Elk River-keipal Utilides (ERMU), a top pda,fty Is the satltactbn of our electic and water customers <br />You have been randomly selected to give feedback. Your response is important and helps us provide exceptional <br />service aM valueto ya,. <br />You run also semi lcta thls survey online/ 6o to http://wrveys.gmarkettesearch.wm/s3/g12g2a <br />ar smn thh qR code kdth year —roahone: ❑. <br />Please return this survey by Friday, May so, in the postage paid envelope. <br />a. I please rate your level of satisfaction with ERMU in the following areas: Icneck ma appropr®te loom <br />''', <br />Canpldeh <br />' Mm.y <br />9amrMd <br />smri <br />', 9astetlm'', <br />.cored <br />9orrcMd <br />ok.mr_d <br />MI I Conowi, <br />o..aored ;_ol..awred <br />I <br />The ease of dairg b..inaes <br />ERMU <br />❑ <br />_smr._d <br />❑ <br />_;_o <br />❑ <br />❑ <br />❑ <br />, <br />❑ <br />Cl <br />The eel ab litypfthepower, <br />water. antl Omer services You <br />ve from ', race ERMU <br />❑ <br />❑ ',, <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />ERMU e0ons to be <br />envxo—hilly fnandly __:- <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />ERMU ff <br />El <br />El <br />El <br />❑ <br />❑ <br />❑ <br />❑ <br />PIN— _.- - <br />ERMU as a utility powder overa0 <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ <br />❑ ',, <br />Why did you give these ratings? <br />2. How Likely is it that you would recommend ERMU as an electric and water utility provider? <br />Please ande:(mt at all likely) 0 1 2 3 4 5 6 7 8 9 10 (exlmmelylikely) <br />Whydldyou give this ratirg7 <br />Please see other side! <br />END OF Spring 2024 REPORT <br />19 <br />3. Marie rate ERMU's efforts to be involved in the community'. <br />Pleasearcleanumt— pownvohenEnO 1 2 3 4 5 6 7 8 9 10 Ih gh l-1,�Tent; <br />4. Have you communicated with ERMU in the pat. mordhs? <br />❑ Yes ❑ Ni, <br />❑yes. how tI are you with theinteraction? <br />Please circle a number (hg*d'issatisfed) 1 2 3 4 5 6 7 8 9 10 (hghlysei,fied) <br />Why did you give this rI <br />5. How would you like ERMU to communicate with you? (check top 3) <br />❑ ERMU website ❑ 5ocla1 media. (which do you ure?I <br />❑ Customer newsletter <br />❑ L—Lnewspaper ❑Text bwtcurrenftypvailablel <br />❑ ova chat enct cunendypvpilafNe) ❑ other'. <br />6. Please rat. your l.v.lof satisfaction with ERMU staff: <br />Pleasecireleanu t— powsatisfacton) 1 2 3 4 5 6 7 8 9 10 (highsatisfechm) <br />Why did you give this rating? <br />7. PL— rate ERMU's value for the money: <br />PLeasecireleanumber. Qow bl) 1 2 3 4 5 6 7 8 9 10 (high value) <br />Why did you gN. this rating? <br />8. Please tell u5 a little about yourself: <br />Age: ❑ 18-34 ❑ 35-49 ❑ 5064 ❑ 65r <br />9. Would you like ERMU tocontact you regarding your comments in the survey? <br />Y. ❑ 14o'. ❑ <br />lye.. please provide your name. email arW Phone number: <br />FM -. _-_--- teat <br />Name None <br />Add''. ......... Planelhadb 0❑❑ - ❑❑❑ - <br />❑❑0❑ <br />107 <br />